Connect Your Culture With Your Customer
You need expert insight that fits your industry.
Our culture change industry expertise equips us to work with you to define a clear solution for your market. Whether you work in financial services, education, retail, manufacturing, or private equity, answering one key question will direct everything you do: Who are your ideal customers and what do they need?
By looking at four drivers of cultural performance that influence all industries—mission, adaptability, involvement, and consistency—we can help align your culture to be best-in-class on behalf of your specific customer.
For example, within the healthcare market, since high performance is measured primarily in patient outcomes, the marriage of the institution with doctors, support staff and operational teams is key to achieving best-in-class patient outcomes. Denison works with you to achieve these outcomes by building a culture that is tuned to the unique ecosystem of support that patients require.
As a retailer, you know that culture drives the customer experience of your organization. The hospitality, support, and follow-up lived out by your staff all make the difference in each interaction with a consumer. Denison allows you to understand how your organization can support the customer experience by providing you insight based on data that helps you understand your organization all the way through checkout.
As a CEO of a private equity firm, you know that firms with a strong, vibrant culture perform better in a highly competitive marketplace. Denison can work with you to build effective culture in all of your portfolio firms. Our assessment tools enable you to capture a clear picture of your current state. Our consulting expertise supports you in making the changes necessary to achieve superior financial performance.
Take a look below and see how our perspective fits your industry.