How important are your front-line employees?
From the military to business, your front line is critical to your success. Even if you’re a product retailer, you’re actually in the service business, and it’s your front-line employees who provide that crucial service, connecting you to your customers.
Need proof? Take a look at the stories—from Domino’s to Disney to D-Day—and the business lessons in Chapter 2 of Leading Culture Change in Global Organizations.