From the military to business, your front line is critical to your success. Even if you’re a product retailer, you’re actually in the service business, and it’s your front-line employees who provide that crucial service, connecting you to your customers.

Need proof? Take a look at the stories—from Domino’s to Disney to D-Day—and the business lessons in Chapter 2 of Leading Culture Change in Global Organizations.

Recent Posts

We use cookies to give you the best online experience. By agreeing, you accept the use of cookies in accordance with our cookie policy.

en_USEN
Everything should be made as simple as possible, but not simpler!When Boomers Don't Retire: How it affects Gen X and Millennials.