Skip Navigation LinksResources > Resources by Topic > Industry Case Studies

DENISON SPOTLIGHT

Join us for a Denison Workshop in Shanghai, China (January 14th-15th, 2009) Change, Improve or Revamp your Culture in Times of Uncertainty. A Denison Organizational Culture Workshop. TouchCulture, TouchFuture.

For more information to register, contact Ms. Lily Huang, Tel: 86.21.6340.6222
read more >>>

Resources

Industry Specific Topics

Click on a topic heading to expand/contract the section

Government
Title Type Author Resource Type Year Size
Executive Coaching & Multisource Feedback: An Evidence-Based Practice? This study investigates the influence of coaching and multi-source feedback (360-degree surveys) on perceptions of managerial behaviors at two points in time in a large-scale government agency. .pdf Ryan Smerek, Nathalie Castaño, Lindsey Kotrba, Ashley Guidroz, & Daniel R. Denison Denison White/Working Paper 2010 134.32 KB
Culture Change: One Department's Journey to Relevance at DLA How does a department move from irrelevant to relevant? The story of the Operations Support Group at the Defense Supply Center in Columbus, OH shares the keys to their cultural transformation. .pdf Denison Consulting Denison Case Study 2010 654.69 KB
Customer Satisfaction: What Impact Does Your Culture Have? Research Note reviews two studies conducted in three different environments. These studies explored the effect that different aspects of organizational culture have on customer satisfaction. .pdf Denison Consulting Denison Research Note 2009 877.18 KB
Executive Coaching: Does Leader Behavior Change with Feedback and Coaching? We examined 237 emerging leaders at the Defense Logistics Agency to determine whether structured coaching sessions with multisource feedback are a successful combination. Results showed that managers made the biggest change from the Boss perspective. .pdf Denison Consulting Denison Research Note 2009 1.33 MB
Defense Logistics Agency Officials Pleased with Denison Culture Survey Results Article in the Columbus Federal Voice describes the culture change inititiatives at the Defense Supply Center Columbus. .pdf Debra Perry News Article 2009 4.04 MB
Smoke and Mirrors or The Real Deal? Leadership Development With Results Presentatation at the 2009 American Society for Training & Development (ASTD) Annual Conference. Discusses the Leadership Development initiative at the Defense Logistics Agency. .pdf Ed Visker, Paula Kluczynski, Linda Shaffer-Vanaria, & Ryan Smerek Presentation 2009 5.03 MB
Strategic Realignment of the Michigan Department of State Police Presentation at the 2008 Society for Industrial and Organizational Psychology (SIOP) Annual Conference. This presentation discusses the strategic alignment changes undergone by the Michigan Department of State Police. .pdf Kevin Love Presentation 2008 1.74 MB
An Empirical Examination of Leadership Behavioral Change in a Large-scale Government Agency Presentation at the 2009 Society for Industrial and Organizational Psychology (SIOP) Annual Conference. Presents the results of leadership behavior change of 237 new supervisors at the Defense Logistics Agency. .pdf Ryan Smerek Presentation 2009 532.52 KB
NASA: Shifting Gears (and Culture) in Space Amidst everything going on in the Universe currently, why is culture top of mind at NASA? .pdf Denison Consulting Denison Case Study 2009 276.46 KB
Executive Coaching: Does leader behavior change with feedback and coaching? What impact does coaching have on an individual’s performance? This study examines change over time during a new manager training program at DLA. .pdf Ryan Smerek, Karen Luce, Paula Kluczynski, & Daniel R. Denison Business Article 2009 1.02 MB
A Look in the Mirror for Supervisors, a Look from All Angles New performance feedback tool allows direct reports and peers to weigh in on the effectiveness of DLA’s leaders. .pdf Jessica Walter News Article 2005 97.05 KB
Health Care
Title Type Author Resource Type Year Size
BCS Financial: Leading a Dynamic Cultural Evolution from Within BCS Financial employed five critical success factors to help them in their dynamic cultural evolution: Leadership, Core Values, Quality of Process, Actions Leading Plans and Organic Ownership .pdf Denison Consulting Denison Case Study 2011 1.11 MB
University of North Texas Health Science Center: Culture's Role in their Vision to Become a Top Ten Health Science Center Learn more about how UNTHSC is embracing the concepts of alignment, transparency, accountability and teamwork in their organization on their way to becoming a top ten health science center. .pdf Denison Consulting Denison Case Study 2010 758.28 KB
Building a Foundation for Change: Thriving In An Unpredictable and Complex Healthcare Environment From his White Paper Series, "Driving Organizational & Cultural Change," Dr. Michaud shares his approach for creating sustainable change in the complex healthcare environment. Posted with permission from the Author. www.bradfordhillassociates.com .pdf Gregory J. Michaud, Ph.D. Denison White/Working Paper 2010 68.50 KB
Change Readiness at Adventist Health System: How Organizational Culture Can Help Hospitals Implement CPOE Successfully Adventist Health System uses the Denison Organizational Culture Survey to assess the culture in their hospitals and make the changes necessary to implement CPOE successfully. .pdf Denison Consulting Denison Case Study 2010 609.58 KB
Shift Organizational Culture to Improve Organizational Performance What is needed to steer an organization in new directions? This article discusses the process that the non-profit, Family Health Council of Pennsylvania, went through to improve their culture by using the Denison Culture Survey. .pdf Bryan Adkins & Cindy Stewart Business Article 2004 315.00 KB
GE Healthcare Life Support Solutions (C): Positioning for Quality and Growth The organization continues to work toward integration and streamlines engineering and quality efforts, adopting the GE values. .pdf IMD Publication 2009 24.49 KB
GE Healthcare Life Support Solutions (B): A Vision-Led Integration New General Manager helps to inject a strong sense of vision, mission and strategy into the organization. .pdf IMD Publication 2009 501.25 KB
GE Healthcare Life Support Solutions (A): Entering a New Growth Market GE Healthcare in China acquires a value segment anesthesia machine provider to round out their market product portfolio. .pdf IMD Publication 2009 43.16 KB
Safety at the Center: A Model that Accelerates Learning In designing a leadership development program to change the culture of a major medical center, the authors accelerated learning by introducing practices that created a safe place to learn. .pdf Elizabeth Hostetler Publication 2007 338.64 KB
Leadership-Organizational Culture Relationship in Nursing Units of Acute Care Hospitals This study explored the relationship between nurse managers’ leadership styles and Organizational Culture of nursing units within an acute care hospital that had achieved excellent organizational performance and patient satisfaction ratings. .pdf Jessie Casida & Genevieve Pinto-Zipp Publication 2008 149.53 KB
Linking Nursing Unit's Culture to Organizational Effectiveness: A Measurement Tool This article describes the Denison Organizational Culture Survey and it’s usefulness in linking organizational culture and organizational effectiveness in the context of nursing units. .pdf Jessie Casida Publication 2008 92.96 KB
Sutter Connect: Cultivating Culture at the Start Many organizations turn to Denison Consulting when they recognize a problem. Sutter Connect stands out because they set out to cultivate and manage culture as a critical aspect of managing their business early on in the company’s life. .pdf Denison Consulting Denison Case Study 2009 1.24 MB
Using Culture to Recruit Top Talent: HealthPlus of Michigan HealthPlus wanted to focus on their culture and needed a model that balanced the numbers-side of the organization as well as the “softer” side. They discovered the Denison model which provided a measure of the soft stuff in a quantifiable manner. .pdf Denison Consulting Denison Case Study 2008 1.95 MB
An Action Learning Approach to Changing Organizational Culture This chapter presents two case studies on successful culture change that were heavily influenced by an action learning perspective. .pdf Daniel R. Denison & Bryan Adkins Publication 2005 1.28 MB
Financial Services and Insurance
Title Type Author Resource Type Year Size
Swiss Reinsurance: Americas Division What steps were taken to transform the Americas Division? And how was the process managed? .pdf Daniel R. Denison Publication 2004 172.91 KB
Polar Bank: Truly one Culture? How did Polar Bank redefine its company culture and accomplish its organizational and business goals? .pdf Robert Hooijberg and Nancy Lane Publication 2008 477.76 KB
Top-Down & Bottom-Up: Leadership & Culture Transformation at SERS School Employees Retirement System of Ohio manages more than $9 Billion in assets for their members. See how they transformed their organization by balancing top-down and bottom-up management. .pdf Denison Consulting Denison Case Study 2009 1.36 MB
An Action Learning Approach to Changing Organizational Culture This chapter presents two case studies on successful culture change that were heavily influenced by an action learning perspective. .pdf Daniel R. Denison & Bryan Adkins Publication 2005 1.28 MB
Organizational Culture: Can it be a Key Lever for Driving Organizational Change? This chapter conceptualizes organizational culture in a way that is useful for managers who are trying to create leverage during the change process. .pdf Daniel R. Denison Publication 2000 7.22 MB
Making the Merger Work Addresses how to influence business culture to accelerate integration and achieve your company’s merger goals. .pdf Randall Alford & Caroline Fisher Publication 2000 3.09 MB
Manufacturing
Title Type Author Resource Type Year Size
TI Automotive (B): Building a Global Team This case follows the actions of Tim Kuppler, the vice president and general manager for a global group at TI Automotive and the culture transformation efforts he led. .pdf Daniel R. Denison and Colleen Lief Publication 2009 514.68 KB
TI Automotive (A): Transforming a Corporate Culture This case follows the actions of Tim Kuppler, the vice president and general manager for a global group at TI Automotive and the culture transformation efforts he led. .pdf Daniel Denison and Colleen Lief Publication 2009 302.93 KB
GE Healthcare Life Support Solutions (C): Positioning for Quality and Growth The organization continues to work toward integration and streamlines engineering and quality efforts, adopting the GE values. .pdf IMD Publication 2009 24.49 KB
GE Healthcare Life Support Solutions (B): A Vision-Led Integration New General Manager helps to inject a strong sense of vision, mission and strategy into the organization. .pdf IMD Publication 2009 501.25 KB
GE Healthcare Life Support Solutions (A): Entering a New Growth Market GE Healthcare in China acquires a value segment anesthesia machine provider to round out their market product portfolio. .pdf IMD Publication 2009 43.16 KB
Managing Corporate Culture at Henkel This case study presents a detailed account of Henkel's recent efforts at building their corporate culture and aligning their most valuable resource — their people — with the principles and objectives of the corporation. .pdf Daniel R. Denison & Rolf Schlue Publication 2007 1.01 MB
Balanced Profile, Better Organizations: Learning to Balance This research note looks at recent research from Cengiz Yilmaz and Ercan Ergun at Bogazici University and Gebze Institute of Technology on the importance of a balanced profile. .pdf Denison Consulting Denison Research Note 2010 1.04 MB
Managing New Business Ventures This study focuses on new product development teams and how the relationship between team members and their organizational stakeholders impacts team success. .pdf Bettina Büchel Publication 2005 410.98 KB
Knowledge Density and Success of New Product Development Teams To explore the problems of sustained innovation within large corporations, this study followed 31 new product development teams. Results showed that the entrepreneurial culture of a team can be considered necessary for effectiveness and funding. .pdf Bettina Büchel & Daniel R. Denison Denison White/Working Paper 2003 54.74 KB
Customer Satisfaction: What Impact Does Your Culture Have? Research Note reviews two studies conducted in three different environments. These studies explored the effect that different aspects of organizational culture have on customer satisfaction. .pdf Denison Consulting Denison Research Note 2009 877.18 KB
Hitachi: Communication Conquers Rumor Mill Hitachi Computer Products’ production facility was having problems with an employee rumor mill. Hitachi leaders developed a culture improvement plan which had as a main objective to replace the rumor mill with an effective communication program. .pdf Denison Consulting Denison Case Study 2006 788.20 KB
Reynolds American: A Merger Success Story A merger of two US ‘tobacco titans,’ R. J. Reynolds and Brown & Williamson was causing the stress level to go through the roof. Reynolds turned to Denison for help to successfully maneuver the merger. .pdf Denison Consulting Denison Case Study 2007 741.47 KB
Henkel: Turning Results Into Action: Action Planning at Henkel How can attitude, conduct and actions be molded into a coherent, performance-enhancing corporate culture that delivers success to shareholders, stakeholders and customers? .pdf Denison Consulting Denison Case Study 2007 753.62 KB
Culture & Leadership Development: Aligning Strategy & People Using the Denison Leadership Development Survey and Organizational Culture Survey, this manufacturer was able to tie a successful development into their annual goal setting processes. .pdf Denison Consulting Denison Case Study 2009 430.96 KB
Organizational Culture: Measuring and Developing It in Your Organization This study makes the case that there are many tangible qualities that can differentiate organizations. Yet, organizational culture represents a much less obvious, intangible factor that also can be a determining source of competitive advantage. .pdf William Mobley, Lena Wang, and Kate Fang Business Article 2005 414.27 KB
Moving the Needle at TI Automotive: A Leader’s Challenge Describes actions taken to create measurable results at an internationally-based manufacturing company. .pdf John Greenwade Presentation 2004 665.96 KB
Linking organizational culture and customer satisfaction: Results from two companies in different industries This article presents a test of the relationship between organizational culture and customer satisfaction using business-unit data from two different companies. .pdf Michael Gillespie, Daniel R. Denison, Stephanie Haaland, Ryan Smerek, & William Neale Publication 2007 151.17 KB
Corporate Culture and Organizational Effectiveness: Is there a Similar Pattern Around the World? This chapter presents two studies that examine the link between corporate culture and effectiveness in a variety of international settings. .pdf Daniel R. Denison, Stephanie Haaland, & Paulo Goelzer Publication 2003 3.28 MB
Organizational Culture: Can it be a Key Lever for Driving Organizational Change? This chapter conceptualizes organizational culture in a way that is useful for managers who are trying to create leverage during the change process. .pdf Daniel R. Denison Publication 2000 7.22 MB
Managing Team - Stakeholder Knowledge Linkages: Their Impact on New Product Development Team Success Contrary to existing research, our data suggests that there are both costs and benefits associated with extensive communication between team members and organizational stakeholders. .pdf Bettina Büchel & Daniel Denison Denison White/Working Paper 2004 168.17 KB
Non-Profit
Title Type Author Resource Type Year Size
Shift Organizational Culture to Improve Organizational Performance What is needed to steer an organization in new directions? This article discusses the process that the non-profit, Family Health Council of Pennsylvania, went through to improve their culture by using the Denison Culture Survey. .pdf Bryan Adkins & Cindy Stewart Business Article 2004 315.00 KB Download
Making a Culture Connection: United Way of Washtenaw County Not only was United Way taking a hard hit from the economy, they were also experiencing organizational issues. To right their path, president Sandra Rupp, utilized the Denison Culture Survey as part of their strategic plan to increase effectiveness. .pdf Denison Consulting Denison Case Study 2008 603.52 KB Download
Culture, Motivation and Change, Oh My: A Case Study at the Toledo Zoo The focus of this study is on understanding goal setting theory and the use of a culture survey as a diagnostic tool for targeting focal areas for organizational change. .pdf Kristine Hoover Business Article 2007 29.80 KB Download
Retail and Wholesale
Title Type Author Resource Type Year Size
IKEA: Past, Present, and Future How could IKEA continue to live by a Scandinavian philosophy while entering a diverse array of new markets? .pdf Daniel R. Denison and Colleen Lief Publication 2008 129.32 KB
Domino's Pizza: "Change is Good" David Brandon began as CEO of Domino’s in 1999. Read about the steps he took to change the culture. .pdf Daniel R. Denison & Colleen Lief Publication 2008 425.98 KB
Customer Satisfaction: What Impact Does Your Culture Have? Research Note reviews two studies conducted in three different environments. These studies explored the effect that different aspects of organizational culture have on customer satisfaction. .pdf Denison Consulting Denison Research Note 2009 877.18 KB
Corporate Culture and Organizational Effectiveness: Is Asia Different From the Rest of the World? This paper examines the link between organizational culture and effectiveness by focusing on the similarities and differences this relationship has across cultures. .pdf Daniel R. Denison, Stephanie Haaland, & Paula Goelzer Publication 2003 313.46 KB
Linking organizational culture and customer satisfaction: Results from two companies in different industries This article presents a test of the relationship between organizational culture and customer satisfaction using business-unit data from two different companies. .pdf Michael Gillespie, Daniel R. Denison, Stephanie Haaland, Ryan Smerek, & William Neale Publication 2007 151.17 KB
Corporate Culture and Organizational Effectiveness: Is there a Similar Pattern Around the World? This chapter presents two studies that examine the link between corporate culture and effectiveness in a variety of international settings. .pdf Daniel R. Denison, Stephanie Haaland, & Paulo Goelzer Publication 2003 3.28 MB
Technology
Title Type Author Resource Type Year Size
Avaya: Culture Transformation through Alignment Counterproductive behaviors carried over from Avaya's heritage created challenges for their future growth. In 2008, the organization undertook a culture transformation initiative to align their values, systems and processes to great results. .pdf Denison Consulting Denison Case Study 2011 1.10 MB
X-Rite Chief Takes Culture Personally Michael Ferrara knew things were bad when he joined X-Rite as president and chief operating officer, but Ferrara didn't realize how bad things were until the following year, when he saw results from a survey that Denison Consulting conducted. .pdf Tom Walsh News Article 2004 12.45 KB
Corporate Culture and Organizational Effectiveness: Is Asia Different From the Rest of the World? This paper examines the link between organizational culture and effectiveness by focusing on the similarities and differences this relationship has across cultures. .pdf Daniel R. Denison, Stephanie Haaland, & Paula Goelzer Publication 2003 313.46 KB
Riding the Tiger of Culture Change Changing a company’s culture is difficult under the best of circumstances, but in fast-moving business environments, where pressure is constant and change is inevitable, transforming culture is like riding a tiger. .pdf Patricia Carr Business Article 2004 606.79 KB
Telecom and Media
Title Type Author Resource Type Year Size
Sprint Gets a Lesson about Culture Sprint learns about culture from Bill Neale. Read on to hear their story. .pdf USA Today News Article n.d. 575.97 KB
Transportation
Title Type Author Date Size Tags
CS-2007-JetBlue-System-Operations The Systems Operations Center (SOC) is the heart of JetBlue and in order for the airline to keep its competitive edge in the ever-changing market, it was time for the Organizational Development team and the SOC to team up. .pdf Denison Consulting 849.39 KB
CS-2006-Jetblue As JetBlue Airways grew, the strong leadership reflected by the founders was not being reflected by lower management. To address this issue, a leadership training program was developed, which included the Denison Leadership Development Survey. .pdf Denison Consulting 388.14 KB
Weinstein-2006-JetBlue How did JetBlue dethrone the big boys in the biggest market in the world? It all started with the radical application of common sense. .pdf Margery Weinstein 27.20 KB
Kennedy-2008-Forecasting-Great-Service Universal Weather and Aviation CEO, Greg Evans, saw the challenges facing their business model and set out to ensure his employees could handle the demands of rapid growth. A learning initiative helps them maintain a customer and employee focus. .pdf Sue Kennedy & Chris Musselwhite 414.26 KB
Utilities
Title Type Author Resource Type Year Size
Change Over Time: New Hampshire Electric Cooperative This case study reports New Hampshire Electric Cooperative’s efforts to survive in the future, by focusing their attention on defining strategy and culture. .pdf Denison Consulting Denison Case Study 2008 914.89 KB