Denison Model: Consistency
CONSISTENCY
Defining the values and systems that are the basis of a strong culture.
“Does our system
create leverage?”
What is the Consistency Trait?
Consistency provides a central source of integration, coordination and control. Consistent organizations develop a mindset and a set of organizational systems that create an internal system of governance based on consensual support. They have highly committed employees, key central values, a distinct method of doing business, a tendency to promote from within, and a clear set of do's and don'ts.
Consistency creates a "strong" culture based on a shared system of beliefs, values and symbols that are widely understood by members of an organization. Implicit control systems based on internalized values can be a more effective means of achieving coordination and integration than external-control systems that rely on explicit rules and regulations.
The power of this method of operation is particularly apparent when organizational members encounter unfamiliar situations. It enables individuals to better react in a predictable way to an unpredictable environment by emphasizing a few general, value-based principles on which actions can be grounded.
The indices of the Consistency Trait are:
Consistency Trait Indices
Core Values
High-performing organizations have a clear set of Core Values that help employees and leaders make consistent decisions and behave in a consistent manner.
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Agreement
By engaging in dialogue and getting multiple perspectives on the table they are able to reach Agreement when difficult issues and problems arise.
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Coordination and Integration
Employees understand how the work that they do impacts others – and how other’s work impacts them. They do not just ‘throw things over the fence’.
They make sure that work is Coordinated and Integrated to serve the organization as a whole.
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